Accompaniment services

CUSTOMER EXPERIENCE

Do you want to stand out from the competition and provide your customers with an exceptional experience? We can help you make your organization unique and memorable! With more than 300 accompaniments since 2016, we can proudly say that the customer experience is our expertise!

CUSTOMER EXPERIENCE IMPROVEMENT

WHAT DOES CUSTOMER EXPERIENCE MEANS?

It is the sum of all the interactions, perceptions and emotions experienced by a customer towards your brand. The objective is to create a positive memory in the memory of your customer thanks to the quality of your product and service offer and the quality of your customer relationship.

WHY IS THIS IMPORTANT?

A good customer experience reinforces your brand image and allows you to distinguish yourself from your competitors. It improves customer satisfaction and helps build loyalty. A memorable customer experience turns your customers into real ambassadors! In addition, it helps your employees to improve themselves to play their role in the experience offered to customers.

WHERE TO BEGIN?

From our first contact with you, we will take note of your needs and expectations in order to offer you personalized support to meet your needs. Concretely, we can support you:

In the implementation or improvement of a service or an activity already existing in your organization, whether it is a guided tour, a tasting workshop, a pick-your-own activity, a harvest event, a culinary workshop , mixology or sommellerie or simply a catering service (including alcoholic products).
In helping to research and create an ideation of the desired customer experience.

TANGIBLE RESULTS

According to your needs and expectations and following the discussions, what can you expect as a result? As each support is personalized, it is difficult to predict in advance the advice that will be delivered to you, but here are some examples:

Realization of a diagnosis of the customer experience (site visit and analysis of the facilities, activities and services offered), submission of proposals for improving the customer experience
Training/coaching guide for employees to offer commented tastings (mastery of tasting concepts and techniques)
Support for the development and structure of a guided tour and support for the development of staff skills in animation
Proposals for activities and interpretation tools (poster, sign)
Proposals for optimizing the menu and the liquor list in connection with the Quebec terroir
Proposals for cocktail or mocktail recipes with Quebec products
Proposals for food/alcohol pairings with its products
Development of descriptive sheets of its products as a marketing tool (alcohol or food) to train its employees and stimulate sales
Proposals for the development of spaces according to the visitor route (new space or enhancement of an existing space): shop, sales kiosk, tasting area, etc.

Proposals for activities and interpretation tools (poster, sign)
Proposals for optimizing the menu and the liquor list in connection with the Quebec terroir
Proposals for cocktail or mocktail recipes with Quebec products Suggestions for food/alcohol pairings with its products
Development of descriptive sheets of its products as a marketing tool (alcohol or food) to train its employees and stimulate sales
Proposals for the layout of spaces according to the visitor route (new space or enhancement of an existing space): shop, sales kiosk, tasting area, etc.

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CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE IMPROVEMENT

TANGIBLE RESULTS

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